Donate a Device

Give a Pre-Loved Phone a Second Life

If you have an old smartphone sitting in a drawer, it could make a real difference to someone facing digital poverty — whether that’s caused by a life-threatening illness, recovering from addiction, fleeing domestic abuse, or serious financial hardship.

What We Accept

We accept working, 4G-compatible smartphones, tablets, and laptops in good condition — no broken screens, please. All devices are wiped and reset to factory settings before being passed on, in line with our data protection obligations.

Your phone doesn’t need to be the latest model — most of the people we support use their device for calls, texts, WhatsApp, and the NHS App, so an older handset that’s clean and working is just as valuable as a new one. Please include a charger if you have one, though it isn’t essential.

How It Works

• Get in touch. Let us know what device you have and roughly where you’re based.
• We’ll arrange the best way to get it to us — collection or posting, whichever’s easiest.
• We wipe it securely. Every device is factory reset and any remaining data removed before it goes anywhere.
• It finds a new home. Your phone goes directly to someone who currently has no way to stay connected.

Before You Send It

Some devices stay locked to the original owner’s account even after a factory reset, which means we can’t pass them on. Please complete these steps yourself before sending your device to us:

• Back up anything you want to keep, then factory reset the device to remove all personal data.
• Sign out of and remove all cloud accounts — iCloud, Google, Samsung, or similar — so the device isn’t locked to you.
• Remove any SIM cards or memory cards.

Not sure how? Official step-by-step guides: iPhone, Android, or Samsung Galaxy.

Packing & Postage

• Wrap the device in at least two layers of bubble wrap.
• Pack it in a sturdy box with padding on all sides so it can’t move around.
• Sending a laptop? Remove the charger and wrap it separately inside the same box.
• Seal the box securely with strong parcel tape.
• Send using a tracked, signed-for service — Royal Mail Tracked 48 or a courier — and keep your proof of postage until you hear from us.

Contact Us to Arrange Collection