Terms and Conditions

Please read these Terms and Conditions carefully before applying for support from SimpalUK or using our website.

By submitting an application for support or using our website, you agree to be bound by these Terms and Conditions.

These Terms and Conditions were last updated on 29 April 2026.

About Us

SimpalUK is a trading name of Your Simpal, a registered charity operating in England and Wales.

Charity name: Your Simpal (trading as SimpalUK)

Charity number: 1172270

Company number: 10459151

Registered address: 1, Court Hill, Sanderstead, South Croydon, Surrey, CR2 9NB

Email: chris@yoursimpal.com

Website: https://simpaluk.org

Our Services

SimpalUK is a digital inclusion charity. We provide refurbished mobile devices and connectivity support to individuals experiencing digital exclusion. We support a wide range of circumstances, including those referred to us for medical reasons, domestic abuse, and modern slavery or human trafficking.

All services are provided subject to availability of equipment and resources, and at our sole discretion. We operate in a dynamic, resource-constrained environment and make decisions in the best interests of the charity and the people we serve.

We reserve the right to modify, suspend or withdraw any aspect of our services at any time and without prior notice.

Eligibility

Our services are open to individuals who are experiencing digital exclusion and who meet the eligibility criteria applicable at the time of their application. Referrals may be made directly by the individual or by an organisation or professional acting on their behalf.

All applications are considered on their individual merits. Our decision on eligibility is final.

Applications

Each individual is entitled to make one application for support only.

By submitting an application, you confirm that the information you have provided is accurate and complete to the best of your knowledge. Providing false or misleading information may result in your application being refused or, if support has already been provided, may result in steps being taken to recover that support.

We may carry out reasonable checks to verify information submitted in support of an application. Where we have reasonable grounds to believe that a request is fraudulent or made in bad faith, we reserve the right to refuse it.

All applications are subject to supply and demand. Approval of your application does not guarantee immediate fulfilment. Where there is a delay, we will endeavour to keep you informed.

Equipment

All equipment provided by SimpalUK is refurbished and pre-used. It is provided without any guarantee or warranty of any kind, whether express or implied, to the fullest extent permitted by applicable law.

The minimum specification of any device provided will be a 4G-capable handset with the ability to access email and WhatsApp. Individual devices may vary in storage capacity and performance. Not all devices will be compatible with all applications.

SimpalUK accepts no liability for any loss or damage arising from the use of equipment provided, or from any failure or malfunction of that equipment.

Delivery

Where equipment is sent by post or courier, we will use a reputable delivery service. However, we cannot be held responsible for any loss, damage or delay in delivery once the item has been dispatched.

If you have a concern about a delivery, please contact us at chris@yoursimpal.com.

Conduct

We expect all individuals who interact with SimpalUK, including applicants, beneficiaries and their representatives, to treat our staff and volunteers with courtesy and respect.

Any abusive, threatening, discriminatory or offensive behaviour directed towards our staff or volunteers will result in the immediate cancellation of any pending application, or the withdrawal of any support in progress, with no right of further appeal.

Abusive behaviour includes, but is not limited to, verbal or written abuse (including by email or other electronic means), threats, harassment and intimidation.

Inappropriate Content

If any applicant, beneficiary or user of our website posts or sends content that we believe to be inappropriate, offensive, defamatory, abusive, threatening, discriminatory or in breach of any applicable law, we reserve the right to use the information available to us to report the matter to the relevant authorities, including law enforcement agencies, where appropriate.

Where a person is receiving support from SimpalUK at the time of any such breach, we reserve the right to withdraw that support with immediate effect.

Website Use

Our website at https://simpaluk.org is provided for information purposes and to enable individuals to apply for our support services.

You must not use our website in any way that is unlawful, harmful or fraudulent, or in any way that interferes with its operation or with the experience of other users.

We make no representations or warranties about the accuracy, completeness or availability of information published on our website and reserve the right to update or remove content at any time without notice.

Links to Third-Party Websites

Our website may contain links to websites operated by third parties. These links are provided for your convenience only. We have no control over the content of third-party websites and accept no liability for them, or for any loss or damage that may arise from your use of them.

Limitation of Liability

To the fullest extent permitted by applicable law, SimpalUK excludes all liability for any loss or damage, whether direct or indirect, arising from:

• Your use of, or inability to use, our website or our services.
• Any reliance you place on information published on our website.
• The use of, or any defect in, any equipment provided by us.
• Any failure, delay or interruption in the provision of our services.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Data Protection and Privacy

We are committed to protecting your personal data. Please see our full Privacy Policy at https://simpaluk.org/privacy-policy/ for details of how we collect, use and store your data.

We are registered with the Information Commissioner’s Office under reference ZC107530. Our Data Protection Officer is Mr Chris Lewis (chris@yoursimpal.com).

Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. We are entitled to do so without prior notice. Any changes will be published on this page with an updated revision date.

Your continued use of our website or services after any changes to these Terms and Conditions constitutes your acceptance of those changes. Where changes are material, we will take reasonable steps to notify relevant parties.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: chris@yoursimpal.com
• Post: SimpalUK, 1, Court Hill, Sanderstead, South Croydon, Surrey, CR2 9NB