Impact Stories
Real People. Real Connection.
The people SimpalUK helps are facing some of life’s hardest moments — serious illness, homelessness, domestic abuse, isolation. Here are some of their stories, in their own words and the words of the professionals who support them.
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From Isolated to the RAF
My client, 24, was estranged from his family and living in temporary accommodation. His phone had been stolen, and after months on Universal Credit he couldn’t afford a new contract. He couldn’t attend activities at the homeless charity he visited, and support workers couldn’t reach him — the only way to get in touch was for him to visit the local library and check his email there. Once he had his SIMpal phone, everything changed. He had the confidence to apply for his dream opportunity: joining the RAF. He used the phone to arrange appointments with the RAF recruiter, practise for the Defence Aptitude Test, and speak to his support worker whenever he needed encouragement. He passed the Defence Aptitude Test with 74%, and is now waiting for his medical and fitness test — the first steps towards a career, secure accommodation, and, in his own words, finally feeling like he belongs.
As told by his Careers Adviser, Wales
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One Less Thing to Worry About
A patient receiving palliative care was being chased for phone bills she couldn’t afford, at a time when she should never have had to worry about money. Her husband told us the strain was so great that she’d considered using money set aside for her own funeral to pay it. We got in touch with SimpalUK, who helped the family challenge the charges and resolve the debt — and arranged a SIM card so she could keep in touch with her family while she was an inpatient, and with her clinical team once she was discharged home. After she passed away, her husband visited the ward to say thank you. He told us how much it had meant, at the hardest time of their lives, that someone had been able to help.
As told by a member of staff, Addenbrooke’s Hospital cancer ward
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That Phone and Laptop Changed My Life Completely
That phone and laptop you helped me with last year have literally changed my life. I’m about to start a new AI and software business, with long-term deals already agreed with clients in London — it could be huge. I’m travelling around Europe and the US working on the roll-out this summer. Your kindness, and your willingness to talk when I was at a low point, changed my life. I can’t thank you enough. If my business does as well as I hope, I’d love to become SimpalUK’s charity partner — the charity we invest in. You know what you do helps so many people get their lives back on track.
Paul, Liverpool
More Stories
Cornwall Council | Housing Options – Rough Sleeper Team
My client came from being street homeless with nothing to now being able to access employment fulltime from using SimPal, receiving a mobile phone has empowered them to start looking for jobs
Read Their StoryKate, The Keepers Community Hub
Hi Chris, the phone has been received and set up no problem. Ben was so grateful, he has now been able to secure permanent accommodation which is fantastic. We will almost certainly
Read Their StoryEmily, New Walk CIC Middlesbrough
Thank you for your prompt response and the valuable information regarding the Vodafone social package. We will certainly arrange for its setup after the initial five-month period.We are pleased to confirm that
Read Their StoryEllen, London
Hi Chris,It was an honour speaking with you today. Thank you for helping people like me. I can’t thank you enough for all your help Chris. Thank you for the laptop. It
Read Their StoryKelly, Citizens Advice
That’s amazing. Thank you so much. I Really appreciate your help and I know that this will help my client Robert so much going forward. I will pass your details on to
Read Their StoryAnonymous, Birmingham
I wanted to let you know that the Sim Card has arrived! – (early, too!)I’ve gone ahead and activated it, following your instructions and using the voucher provided. Everything’s working great so
Read Their StoryPaul, Sutton Coldfield
The phone and SIM arrived on Saturday. I’m so grateful for helping me with this phone and SIM card. This really will make a huge difference to my life. It will make
Read Their StoryArran, Birmingham
Hi Chris and Team,Once again, thank you so much for arranging the sim for me.What you and your team are doing is truly invaluable, and I don’t take it for granted. I
Read Their StoryCommunity Links Practitioner, Glasgow
I just wanted to update you – Steven has now re engaged and I have passed the phone over today and topped up etc. we both really appreciate your help with this
Read Their Story