Impact Stories
Real People. Real Connection.
The people SimpalUK helps are facing some of life’s hardest moments — serious illness, homelessness, domestic abuse, isolation. Here are some of their stories, in their own words and the words of the professionals who support them.
“
From Isolated to the RAF
My client, 24, was estranged from his family and living in temporary accommodation. His phone had been stolen, and after months on Universal Credit he couldn’t afford a new contract. He couldn’t attend activities at the homeless charity he visited, and support workers couldn’t reach him — the only way to get in touch was for him to visit the local library and check his email there. Once he had his SIMpal phone, everything changed. He had the confidence to apply for his dream opportunity: joining the RAF. He used the phone to arrange appointments with the RAF recruiter, practise for the Defence Aptitude Test, and speak to his support worker whenever he needed encouragement. He passed the Defence Aptitude Test with 74%, and is now waiting for his medical and fitness test — the first steps towards a career, secure accommodation, and, in his own words, finally feeling like he belongs.
As told by his Careers Adviser, Wales
“
One Less Thing to Worry About
A patient receiving palliative care was being chased for phone bills she couldn’t afford, at a time when she should never have had to worry about money. Her husband told us the strain was so great that she’d considered using money set aside for her own funeral to pay it. We got in touch with SimpalUK, who helped the family challenge the charges and resolve the debt — and arranged a SIM card so she could keep in touch with her family while she was an inpatient, and with her clinical team once she was discharged home. After she passed away, her husband visited the ward to say thank you. He told us how much it had meant, at the hardest time of their lives, that someone had been able to help.
As told by a member of staff, Addenbrooke’s Hospital cancer ward
“
That Phone and Laptop Changed My Life Completely
That phone and laptop you helped me with last year have literally changed my life. I’m about to start a new AI and software business, with long-term deals already agreed with clients in London — it could be huge. I’m travelling around Europe and the US working on the roll-out this summer. Your kindness, and your willingness to talk when I was at a low point, changed my life. I can’t thank you enough. If my business does as well as I hope, I’d love to become SimpalUK’s charity partner — the charity we invest in. You know what you do helps so many people get their lives back on track.
Paul, Liverpool
More Stories
Family Help & High Needs, Childrens Services Havenbridge House
Amazing service, the difference this has made to a family is massive, so big thank you to Chris and the team. Extremely helpful, friendly and explained everything thoroughly.
Read Their StorySupported Pathways Officer Keyworth Street Hostel
Good day Chris, I can tell you how Giovanni is feeling. He is elated and forgot he had leg pain for a second.Being able to deliver the news to him is a
Read Their StoryPersonal Advisor | Leaving Care Team Cambridgeshire Council
Thank you so much for your help today. This will indeed make a massive difference for my young person, enabling him to contact health professionals and make appointments, and to be able
Read Their StorySenior Employment AdvisorTalking Therapies
Thank you SimPal for your kindness. Because of you guys I was able to apply for jobs and was able to be contacted at a rough time in my life. It has
Read Their StoryBenefits Advisor, St Luke’s Hospice
I dropped the phone to Peter this afternoon and he is extremely grateful. He asked me to pass on his thanks to you. He said it is his lifeline now and he
Read Their StoryCatherine, Citizens Advice
Just a quick note to confirm that the phone has arrived safely, and we have arranged to hand it to our client. He is absolutely delighted, as are we.Thank you so very
Read Their StoryIan White
Thank you for your help. Thanks to you I will see my kids faces again. You don’t know how happy that has made me. Now I know there are good people out
Read Their StoryBrighter Futures for Children.
It was lovely to speak with you on the phone today.I want to express my sincere gratitude for your support, this will genuinely make such a huge difference to the family. This
Read Their StoryTeam Leader Complex Needs
Thank you so much for all of your help. The phone and sim card arrived today and Sandra is over the moon. This will genuinely make such a huge difference. I am
Read Their Story