Community Tech Coach, Norwich

The greatest benefit from my phone was my ability to text when I was taken into hospital for three weeks. This enabled me to keep in contact with my family. I would have been really isolated without being able to text. The phone enables me to check up various contacts more easily and also the map app is very useful. I’m kept more up to date especially from my two sons – they WhatsApp me now instead of having to call. I use the Lidl app to see what’s available each week – this can only be done on a smartphone. I have a son in supported living at Thornage Hall and they use Facebook to show their trips and what they are doing and I now keep up to date with what they are doing too and see photos. I couldn’t do this before. Thank you so much for taking time to speak with me.Thank you for being so kindThank you for what you do helping vulnerable people Thank you for helping meYour company and your support has given me much encouragement in a discouraging time. what you are doing, the amazing support you are giving make such a difference in someone’s life, I thank you very much. When K received the smartphone, his face lit up with excitement. After setting it up and guiding him through how to use it, he quickly grasped the basics and was eager to start exploring. K was keen to download gardening and Pokémon apps to support his interests. He expressed his gratitude, saying, “Thank you for this, I’m really excited to play with it.”Overall, K felt a newfound sense of independence and relief, knowing he could easily reach out for help and stay connected with his community. We are also glad to be able to contact K independently, which will help grow his confidence with us and develop his independent voice. This will make him more confident in advocating for himself, and in turn, we will be better able to advocate for him.