Deb, Citizens Advice Torfaen

I can’t thank you enough for all the support your organisation has provided on the three occasions that I have contacted you within the last few months.The first occasion was where a client was not receiving any funds at all and he needed a phone to facilitate contacting the DWP etc. All this has now been resolved and he is now receiving his correct benefit entitlement.The second occasion was where the phone was given to a homeless man who was living in a tent in a park and again the phone was required to contact the DWP.Today, my request has been for a client who has £230 a month to live off after his rent has been paid from his Universal Credit and will not receive any more money until the 1st of July. He is suffering from mental health issues after his father passing away recently and this phone is required to enable him to claim PIP.Your organisation is amazing, and the help and peace of mind that having a free phone provided to the clients I have mentioned has proven to be invaluable, and assists them in getting their lives back on track.