Impact Stories
Real People. Real Connection.
The people SimpalUK helps are facing some of life’s hardest moments — serious illness, homelessness, domestic abuse, isolation. Here are some of their stories, in their own words and the words of the professionals who support them.
“
From Isolated to the RAF
My client, 24, was estranged from his family and living in temporary accommodation. His phone had been stolen, and after months on Universal Credit he couldn’t afford a new contract. He couldn’t attend activities at the homeless charity he visited, and support workers couldn’t reach him — the only way to get in touch was for him to visit the local library and check his email there. Once he had his SIMpal phone, everything changed. He had the confidence to apply for his dream opportunity: joining the RAF. He used the phone to arrange appointments with the RAF recruiter, practise for the Defence Aptitude Test, and speak to his support worker whenever he needed encouragement. He passed the Defence Aptitude Test with 74%, and is now waiting for his medical and fitness test — the first steps towards a career, secure accommodation, and, in his own words, finally feeling like he belongs.
As told by his Careers Adviser, Wales
“
One Less Thing to Worry About
A patient receiving palliative care was being chased for phone bills she couldn’t afford, at a time when she should never have had to worry about money. Her husband told us the strain was so great that she’d considered using money set aside for her own funeral to pay it. We got in touch with SimpalUK, who helped the family challenge the charges and resolve the debt — and arranged a SIM card so she could keep in touch with her family while she was an inpatient, and with her clinical team once she was discharged home. After she passed away, her husband visited the ward to say thank you. He told us how much it had meant, at the hardest time of their lives, that someone had been able to help.
As told by a member of staff, Addenbrooke’s Hospital cancer ward
“
That Phone and Laptop Changed My Life Completely
That phone and laptop you helped me with last year have literally changed my life. I’m about to start a new AI and software business, with long-term deals already agreed with clients in London — it could be huge. I’m travelling around Europe and the US working on the roll-out this summer. Your kindness, and your willingness to talk when I was at a low point, changed my life. I can’t thank you enough. If my business does as well as I hope, I’d love to become SimpalUK’s charity partner — the charity we invest in. You know what you do helps so many people get their lives back on track.
Paul, Liverpool
More Stories
South East London Mind
Chris, wishing you all the best 💓You are an incredible person!It was such a pleasure to speak with you on the phone this morning!I was just telling my husband that have managed
Read Their StoryNursing Support Worker Glasgow City Health and Social Care Partnership
Good Morning Chris,The mobile phone and SIM arrived well yesterday and I would like to take this opportunity to say thanks on behalf of the patient. I will hand the phone and
Read Their StoryThe Lighthouse
Feedback from one of our regular guests, who currently uses our Foodbank and wasn’t able to afford a new mobile phone after he had smashed his screen, has been brilliant. He’s chuffed
Read Their StoryRenal Social Worker Lancashire County Council
Your charity has been a pleasure to work with. I contacted you and within 2 days a person who very much needed it has received a mobile phone and data. The extremely
Read Their StoryLancashire Council Disabilities Team
Thank you, Simpal, you are wonderful! How such a small gesture of providing free internet access can make the biggest impact on somebody’s life and their ability to function. Imagine a life
Read Their StoryCommunity Tech Coach, Norwich
The greatest benefit from my phone was my ability to text when I was taken into hospital for three weeks. This enabled me to keep in contact with my family. I would
Read Their StorySenior Practitioner / Social Worker
I would like to thank your service / charity for the help and support you have offered to a family in significant need.From referral to first contact to confirming the action of
Read Their StoryMacmillan Centre, Clatterbridge
We are so grateful for the help and support offered by SimPal, Chris and the team, they have helped our patients reconnect with family, friends and healthcare professional’s by providing phones and
Read Their StoryNewham Nurture Programme
“When I received a mobile phone from Newham Nurture and they told me it was from Chris from SIMPAL. As a person I was really surprised because a few days before that,
Read Their Story