Impact Stories
Real People. Real Connection.
The people SimpalUK helps are facing some of life’s hardest moments — serious illness, homelessness, domestic abuse, isolation. Here are some of their stories, in their own words and the words of the professionals who support them.
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From Isolated to the RAF
My client, 24, was estranged from his family and living in temporary accommodation. His phone had been stolen, and after months on Universal Credit he couldn’t afford a new contract. He couldn’t attend activities at the homeless charity he visited, and support workers couldn’t reach him — the only way to get in touch was for him to visit the local library and check his email there. Once he had his SIMpal phone, everything changed. He had the confidence to apply for his dream opportunity: joining the RAF. He used the phone to arrange appointments with the RAF recruiter, practise for the Defence Aptitude Test, and speak to his support worker whenever he needed encouragement. He passed the Defence Aptitude Test with 74%, and is now waiting for his medical and fitness test — the first steps towards a career, secure accommodation, and, in his own words, finally feeling like he belongs.
As told by his Careers Adviser, Wales
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One Less Thing to Worry About
A patient receiving palliative care was being chased for phone bills she couldn’t afford, at a time when she should never have had to worry about money. Her husband told us the strain was so great that she’d considered using money set aside for her own funeral to pay it. We got in touch with SimpalUK, who helped the family challenge the charges and resolve the debt — and arranged a SIM card so she could keep in touch with her family while she was an inpatient, and with her clinical team once she was discharged home. After she passed away, her husband visited the ward to say thank you. He told us how much it had meant, at the hardest time of their lives, that someone had been able to help.
As told by a member of staff, Addenbrooke’s Hospital cancer ward
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That Phone and Laptop Changed My Life Completely
That phone and laptop you helped me with last year have literally changed my life. I’m about to start a new AI and software business, with long-term deals already agreed with clients in London — it could be huge. I’m travelling around Europe and the US working on the roll-out this summer. Your kindness, and your willingness to talk when I was at a low point, changed my life. I can’t thank you enough. If my business does as well as I hope, I’d love to become SimpalUK’s charity partner — the charity we invest in. You know what you do helps so many people get their lives back on track.
Paul, Liverpool
More Stories
Ernestina, Berkshire
I am sending a heartfelt thank you for the incredible gift of the phone. I was truly overwhelmed by your generosity and kindness.I absolutely love it, and it will be so helpful
Read Their StoryDwayne, London
I just wanted to reach out to say thank you again — I was fortunate enough to be blessed with a laptop from SimPal, and it’s genuinely helped me in building the
Read Their StoryBenita, Liverpool
That’s absolutely amazing Chris! You have taken a lot of strain & stress off our shoulders in so many ways. Also helped Gerrard to make his days a lot more manageable &
Read Their StoryBrian, Chelmsford
Just to let you know I have gratefully received the phone and Sim. I have been to O2 and received the PAC No, then Vodafone shop, and now up and running. Thanks
Read Their StoryBrian, Chelmsford
Thanks to you and your team’s help and support (don’t know where I would be without it) I will be able to progress going forward. Thankfully going to Citizens Advice on another
Read Their StoryMohamed, London
I’d like to confirm that the device and the SIM have both arrived since yesterday.And I’ve already started using it, and even looking to purchase a protective case for it.The phone is
Read Their StoryDWP Peer Mentor, London
A client who recently received a donated laptop from you has successfully completed the Peer Mentor programme. He has kindly given consent for me to share his Programme End notes with you
Read Their StoryCitizens Advice, Swale
Just emailing to let you the mobile and sim were delivered to us yesterday, our client has come to collect it this morning. I wanted to pass on some feedback from them
Read Their StoryEmployment Advisor, Horsham
I wanted to take a moment to sincerely thank you for providing a free reconditioned mobile phone and data SIM to a young person I am currently supporting. The impact has been
Read Their Story