Impact Stories
Real People. Real Connection.
The people SimpalUK helps are facing some of life’s hardest moments — serious illness, homelessness, domestic abuse, isolation. Here are some of their stories, in their own words and the words of the professionals who support them.
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From Isolated to the RAF
My client, 24, was estranged from his family and living in temporary accommodation. His phone had been stolen, and after months on Universal Credit he couldn’t afford a new contract. He couldn’t attend activities at the homeless charity he visited, and support workers couldn’t reach him — the only way to get in touch was for him to visit the local library and check his email there. Once he had his SIMpal phone, everything changed. He had the confidence to apply for his dream opportunity: joining the RAF. He used the phone to arrange appointments with the RAF recruiter, practise for the Defence Aptitude Test, and speak to his support worker whenever he needed encouragement. He passed the Defence Aptitude Test with 74%, and is now waiting for his medical and fitness test — the first steps towards a career, secure accommodation, and, in his own words, finally feeling like he belongs.
As told by his Careers Adviser, Wales
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One Less Thing to Worry About
A patient receiving palliative care was being chased for phone bills she couldn’t afford, at a time when she should never have had to worry about money. Her husband told us the strain was so great that she’d considered using money set aside for her own funeral to pay it. We got in touch with SimpalUK, who helped the family challenge the charges and resolve the debt — and arranged a SIM card so she could keep in touch with her family while she was an inpatient, and with her clinical team once she was discharged home. After she passed away, her husband visited the ward to say thank you. He told us how much it had meant, at the hardest time of their lives, that someone had been able to help.
As told by a member of staff, Addenbrooke’s Hospital cancer ward
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That Phone and Laptop Changed My Life Completely
That phone and laptop you helped me with last year have literally changed my life. I’m about to start a new AI and software business, with long-term deals already agreed with clients in London — it could be huge. I’m travelling around Europe and the US working on the roll-out this summer. Your kindness, and your willingness to talk when I was at a low point, changed my life. I can’t thank you enough. If my business does as well as I hope, I’d love to become SimpalUK’s charity partner — the charity we invest in. You know what you do helps so many people get their lives back on track.
Paul, Liverpool
More Stories
Chloe, DePaul Charity N.Ireland
I just wanted to say thank you to the team at SimPal. The process was really simple and quick, which is always a win when you are supporting clients. The service was
Read Their StoryDeborah, Lightwater
Just to let you know, my brother Richard received the phone today, and he’s delighted with it. Thank you so much for your help. It’s really hard in situations like this in
Read Their StoryTerri, South London
Hey Chris, my name is Terri I’m the South London Millwall fan that you spoke to today. I’ve been on your Internet site and my daughter helped me to see your stuff
Read Their StoryRefugee and Asylum Seeker Service, Hounslow
Firstly, you’re always cheerful on the phone and just speak normally to people no airs or graces which is hard to come by these days.But more importantly you are providing a service
Read Their StoryVarious feedback from Norfolk Council
‘Thank you so much, so grateful for this. My first call? To my Mum, so she stops worrying’ ‘You’ve been a god send, now I can keep in touch with my friends’
Read Their StorySocial worker, Salford
I would like to express my sincere appreciation for the invaluable support you continue to provide to vulnerable individuals, particularly those experiencing mental health challenges.In December of last year, one of my
Read Their StorySemere, London
I would like to sincerely thank you for providing me with the SIM internet package and the mobile phone. I have received them today, and I truly appreciate your kind support and
Read Their StoryAdult Lead Worker, SIFA Fireside, Birmingham
The laptop you provided has mad a huge difference to my client. They were able to move on in leaps and bounds being able to learn better English and book doctor appointments
Read Their StoryIpswich Citizens Advice
We just want to express our appreciation for the lifeline you have given to some of our most vulnerable clients. It is very difficult these days to navigate the benefit system and
Read Their Story