Impact Stories
Real People. Real Connection.
The people SimpalUK helps are facing some of life’s hardest moments — serious illness, homelessness, domestic abuse, isolation. Here are some of their stories, in their own words and the words of the professionals who support them.
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From Isolated to the RAF
My client, 24, was estranged from his family and living in temporary accommodation. His phone had been stolen, and after months on Universal Credit he couldn’t afford a new contract. He couldn’t attend activities at the homeless charity he visited, and support workers couldn’t reach him — the only way to get in touch was for him to visit the local library and check his email there. Once he had his SIMpal phone, everything changed. He had the confidence to apply for his dream opportunity: joining the RAF. He used the phone to arrange appointments with the RAF recruiter, practise for the Defence Aptitude Test, and speak to his support worker whenever he needed encouragement. He passed the Defence Aptitude Test with 74%, and is now waiting for his medical and fitness test — the first steps towards a career, secure accommodation, and, in his own words, finally feeling like he belongs.
As told by his Careers Adviser, Wales
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One Less Thing to Worry About
A patient receiving palliative care was being chased for phone bills she couldn’t afford, at a time when she should never have had to worry about money. Her husband told us the strain was so great that she’d considered using money set aside for her own funeral to pay it. We got in touch with SimpalUK, who helped the family challenge the charges and resolve the debt — and arranged a SIM card so she could keep in touch with her family while she was an inpatient, and with her clinical team once she was discharged home. After she passed away, her husband visited the ward to say thank you. He told us how much it had meant, at the hardest time of their lives, that someone had been able to help.
As told by a member of staff, Addenbrooke’s Hospital cancer ward
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That Phone and Laptop Changed My Life Completely
That phone and laptop you helped me with last year have literally changed my life. I’m about to start a new AI and software business, with long-term deals already agreed with clients in London — it could be huge. I’m travelling around Europe and the US working on the roll-out this summer. Your kindness, and your willingness to talk when I was at a low point, changed my life. I can’t thank you enough. If my business does as well as I hope, I’d love to become SimpalUK’s charity partner — the charity we invest in. You know what you do helps so many people get their lives back on track.
Paul, Liverpool
More Stories
Wellbeing Practitioner, Clissold Park, London
Thank you so much for sending a phone to the GP surgery I work in for the patient I am supporting.She has now got the phone and is now able to speak
Read Their StoryMartin, Cardiff
I would like to thank you and your sponsors for sending me a smart phone and credit for 6 months. It means so much to me being able to open opportunities and
Read Their StorySenior Social Worker – ACS Lowestoft
I would also like to share how grateful the lady who you helped me out with a phone for earlier in the year. She was going for an extremely difficult time with
Read Their StoryThames Reach, London
SimPal a great charity, Chris is really personable and committed to helping digitally excluded clients. Was very quick to send out a phone for one of my clients and then replace it
Read Their StorySocial Care Assessor, Wandsworth London
Thank you so much. I have contacted the service user, and she is very grateful.Once the phone has been delivered, I will let you know.Once again, thank you for all that you
Read Their StoryChange Grow Live, Northampton
The phone and sim card have both been received and I was able to give it to my client yesterday. He was so grateful and has already got himself set up with
Read Their StoryAnonymous
I would just like to thank everyone at SimPal who awarded me with a mobile phone and a 6-month prepaid SIM card when I really needed it most. I truly appreciate all
Read Their StoryNHS, London
SimPal truly offers a one-of-a-kind service that deserves so much more recognition! In just half an hour, I was able to secure a smartphone for one of my vulnerable clients, and we
Read Their StoryCitizens Advice, Pontypool.
Thankyou so much for all of you help and for the chat yesterday!I spoke to Ashley this morning and he is extremely grateful- it will make things so much easier for him
Read Their Story